Technical Support
Technical support is provided to our worldwide customers through the Edinburgh, UK, and Houston, USA offices. There is a very strong emphasis within the organisation to provide a high level of support to the end users in the oil and gas companies.
The technical support team are all petroleum engineers. They are available to support all the users of Petroleum Experts engineering software.
The technical support extend from
- Guidance in the use of the Petex software tools
- Providing guidance on sound engineering approaches to modelling specific reservoirs, wells, systems or complete production situations.
- If you are a licensed user of our products enter the user areas.
- Ninety percent of the technical support handled relates to users seeking advice on how to approach, understand and model engineering problems. Around 10% of the supports relates to the use of the engineering software itself.
The level of support provided to clients fall into:
- Web User Area Support - Frequently Asked Questions
- From the extensive database of petroleum engineering support questions, an online searchable data source of questions are available through the web user area.
- Email Technical Support
- Emails with technical support questions can be sent to through the Web User Area. Go to the web user area to access the online email support system
- Regional Telephone Support
Edinburgh, United Kingdom
Tel: + (44) 131 474 7030
Fax: +(44) 131 474 7031
Houston, USA
Tel +(1) 281 531 1121
Fax +(1) 281 531 0810
Some Information on the support team:
- Languages spoken
English, Arabic, French, Greek, Italian, Spanish, Hindu, Urdu
- Nationalities
Algerian, Argentinian, British, Canadian, Cypriot, French, Indian, Italian, Nigeria, USA, Venezuelan
How to Enter the User Area?
In the User Area of this web site users have a secure area where they can seek detailed technical support, technical newsletters etc. This area is only accessible if you and your company are registered users.
To enter the user are open up any of the software products of Petroleum Experts. Go to | Help | Web User Area. This will automatically open the Web Browser. If you are a new user, it will ask you to register in the web user area.